Greetings and thank you for visiting my shop!
Please allow 2-5 business to process handmade jewels. Some jewels are ready to ship and may process within 48 hours. All purchases are shipped in the order they were received. When order volume is high, the processing time may be longer and will be updated in the order notes.
All items in an order will be shipped together unless requested. Also, if you need any jewels expedited please contact me for arrangements.
All Hodari Jewels products are shipped First Class via USPS. A tracking number will be provided to you [from service@PayPal.com] via email once your order is ready shipment.
Double-check your shipping address. I will ship to the exact address listed.
OUT OF STOCK ITEMS
Most jewels have a limited quantity however, they can be restocked upon request. Please email email@example.com for inquiries.
If you have a vision that you want to bring to life please send an email with your request. You may also use the Contact Us page.
Payment for custom orders must be received before completion. It takes a lot of hard work to source materials and supplies to make your vision come to life! It’s disheartening to have gone to these great lengths in addition to the work time necessary to complete the piece(s) and then experience a customer’s change of heart without compensation.
Returns for custom orders may be subject to a restocking fee and Hodari Jewels’ hold the right to resell any custom order.
REFUNDS & EXCHANGES
I work hard to exceed customer expectations so refunds and exchanges are not anticipated. However, if you are not happy with your purchase, you may return it within 10 days of receiving your order for an exchange, or refund. The exchange will be full value, while the refund will be less shipping and, in some cases, a 10% restocking fee.
Please carefully pack the jewels to ensure that the pieces are not damaged. USPS can be a nightmare. Your request will be honored for items in their original undamaged condition.
Hodari Jewels is not responsible for packages that are undelivered, misdelivered, or damaged during transit provided that the shipping address matches the address on the PayPal receipt.
To initiate a return or exchange please an email to firstname.lastname@example.org
Please allow 2 – 3 business days for an email response. Though typically I respond within 24 hours (exceptions on weekends). Please feel free to email me about any and everything regarding HodariJewels. The email address is email@example.com.
Thanks again for shopping with Hodari Jewels!