Shipping & Policies

Greetings and thank you for visiting my shop!

COVID-19: I am shipping once a week. If you need your jewels sooner please send a message first.

PROCESSING TIME

Please allow 2-5 business to process handmade jewels. Some jewels are ready to ship and may process within 48 hours. All purchases are shipped in the order they were received. When order volume is high, the processing time may be longer and will be updated in the order notes.

All Hodari Jewels products are shipped First Class via USPS. A tracking number will be provided to you [from service@PayPal.com] via email once your order is ready shipment.

Double-check your shipping address. I will ship to the exact address listed.

OUT OF STOCK ITEMS

Some jewels have a limited quantity however, they can be restocked upon request. Please email hello@hodarijewels.com for inquiries.

CUSTOM ORDERS

If you have a vision that you want to bring to life please send an email with your request.

Returns for custom orders may be subject to a restocking fee and Hodari Jewels’ hold the right to resell any custom order.

REFUNDS & EXCHANGES

I work hard to exceed customer expectations so refunds and exchanges are not anticipated. However, if you are not happy with your purchase, you may return it within 14 days of receiving your order for an exchange, or refund. The exchange will be full value, while the refund will be less shipping and, in some cases, a 10% restocking fee.

Please carefully pack the jewels to ensure that the pieces are not damaged. USPS can be a nightmare. Your request will be honored for items in their original undamaged condition.

Hodari Jewels is not responsible for packages that are undelivered, misdelivered, or damaged during transit provided that the shipping address matches the address on the PayPal receipt.

To initiate a return or exchange please an email to hello@hodarijewels.com

EMAIL

Please allow 1 – 2 business days for an email response. Though typically I respond within 24 hours (exceptions on weekends). Please feel free to email me about any and everything regarding HodariJewels. The email address is hello@hodarijewels.com.

Thanks again for shopping with Hodari Jewels!